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I can't find the answer to my question. What do I do?

Click on "Contact Us" and let us know what your question is. We'll get back to you with an answer as soon as possible.

 
Is it possible to buy a gift for someone?

Gift wrapping is dependent on the item. If the item is large and you wish us to deliver to another address as a present. Please contact us when ordering and we will not send the paperwork with the order just the delivery information

 
What types of payment do you accept?

We have several ways to pay for your orders.

Listed here are various payment methods we accept, for example:

  •  Cash in store
  • Credit or debit card
  • Cheque
  • Paypal

 
When will my order be delivered?

Very small items are sent by post office sign for normally 1st class
Small parcels are sent by MyHermes Normally 2days.
Medium Parcel up to 1mt are sent by Interlink Express Normally next day.
Large items are sent by (UK Mail East Coast Nursery Ltd) or (XDP Express by Babies Corner Ltd)

 
Are all of your products in stock?

All iems are in stock.
Except for the new Nursery furniture as this is dispatched from East Coast Nursery Ltd direct to our customers.
In store order and local order are delivered by our own transport.

 
Silicone teething toys:

Silicone teething toys:

Q: Have your teething toys passed any safety testing?

A: Yes, our products are CE Certified and have passed EN71 parts 1, 2 and 3

Q: Can I extend the length of my clippable teething toy by adding some ribbon?

A: No, please do not attach to ribbon, string or anything that will lengthen the Silicone teether, as this could become a strangulation hazard.

Q: Is it ok for my child to chew on the clip?

A: Our clips have been safety tested, however do not allow a child who is unable to sit up unaided to play with the unattached clip. Failure to do so may result in throat impaction. Please ensure the Dummy Clip is clipped to a harness or piece of clothing.

Q: How do I sterilise my Teething toys?

A: Our Teething toys can be sterilised in a steam or Milton based steriliser.

Q: How do I best care for my Teething toys?

A: There are several steps we would recommend,
Please check your  Silicone teether regularly for signs of wear and tear.
In the unlikely event your  Silicone teether breaks or has worn, discard immediately.
To clean your  Silicone teether, wash in warm soapy water and allow to air dry.
Do not put in washing machine or dishwasher.

If you have any questions, please email us at info@lilithloveshenry.co.uk